Ordering Information

All purchase orders need to be either faxed (952-985-8802) or emailed info@timberwolfplastics.com please attach a hard copy of the art with your purchase order.

Please indicate your in-hands date on your PO, otherwise your order may be moved ahead or behind other orders to accommodate our production schedule.

 

SCREENS & PLATES

New Orders: Require a screen or a plate per color.

Reorders: Do not require new screens/plates as long as the order is an exact reorder, is from the original distributorship, and it is within 2 years of the last order.

Screen Charges: $44 (V) per item, per color.

PRODUCTION TIME

Printed Products: 10 work days on normal quantities (100-5000), including proof and credit approval.

Offset Printed Items & Multi-Color Imprints: 2-3 weeks  

Blank Goods: Ship within 2-3 days as items are available.  

RUSH SERVICE

3-Day Rush Service: $25 minimum or 25% up charge of total product. 1-color imprints only. Shipment will be made 3 days from receipt of approved art as items are available. Prepayment required unless approved by the credit department.

SHIPPING

FOB: Lakeville, MN (55044)

Carriers: UPS, FedEx, FedEx Ground, USPS, Spee-Dee

Freight Quotes: Available upon request.

Claims: For damage must be filed within 5 days of receipt.  Please keep all packaging and damaged items.

PRINTING/PRODUCT DISCLAIMERS

Pricing: Catalog & website pricing and other information are subject to change without notice. 

Product Color:  For product colors please see Timberwolf Product PMS color sheet. Due to printing and computer monitor limitations we cannot be held liable for variations in color. If color is important please consult a PMS chart or request a random sample of the product color. 

Scuffs & Scratches:  It is the nature of plastic to scuff and scratch during stacking and shipping. Clear and dark colored plastics show this the most. These scuffs and scratches are not considered a defect. If this is a concern order a random sample, however this is still no guarantee that your product will be better or worse than the sample you received as the scuffs and scratches are random in nature. 

*items are not intended for commercial dishwashers due to variables out of our control.*

Order Cancellation:  All costs before order cancellation will be invoiced.  20% restocking fee on quantities under 5,000, 50% restocking fee on quantities over 5,000.

Returns: All claims must be made within 30 days of the invoice date. Authorization by us must be made before merchandise is returned. 

Under-minimum charge: $40 (U) 50 pieces is the absolute minimum.

Blank Items: Subtract .10 each (P), pricing based off catalog prices. Lead time 2-3 days.

Trademarks: All artwork submitted by the distributor will be accepted as being submitted in full compliance with all applicable laws regarding trademark, licensing, copyright, right of privacy, patent or similar protection. Trademarks and art designs imprinted on the items with this catalog and website are shown as examples of imprint quality. They are not intended to suggest that they were designed by us or are available to all customers.